Our North Southwark Primary Care Network has a vibrant community of volunteers working at our covid – 19 vaccination centre, including 25 marshals. Since the start of the covid-19 vaccination programme our volunteer marshals have worked over 850 hours and thanks to them and the rest of our volunteers (receptionists, vaccinators and managers) we have vaccinated over 27,000 people in north Southwark. Over the next month we will hear from two volunteer marshals and a marshal from New Mill Street Surgery.
Grace – lead marshal
My name is Grace and I am the Lead Marshall at the Artesian Vaccination Centre. I am working four days a week, mostly from Wednesday to Saturday. I have been assigned from New Mill Street Surgery to give all my support to this vaccination centre.
My daily role is to make sure everything runs smoothly during the operation hours of the clinic. Some of my tasks include:
- Making sure the waiting room is clean and when patients arrive, I show them where to sit and direct them to the vaccination room.
- Train, manage and supervise all marshals.
- Helping the operation lead in managing and monitoring the vaccines we distribute to the vaccinator, as well as managing the vaccine levels that are going to be use in that day.
- Making sure the vaccinators have all the things they need such as syringes, vaccination cards, cotton wools, sharps bin, alcohol wipes, pens and markers.
- Helping receptionists to check patients into the system, booking appointments for patients for the vaccination.
- Helping the vaccinator in tracing the patient in the computer system.
Since I started working here our team is actively sending invites, calling patients including housebound patients who are eligible to receive the vaccine. In average we had between 350 to 500 patients everyday coming to have their vaccination in our clinic. Once we had a ‘Super Saturday’ with nearly 800 patients coming for their vaccination.
I love working here because I get to meet lots of people (patients, volunteers, GP, nurses) from different backgrounds. I guess this because I have spent most of my life away from my home country, Indonesia. I studied in Amsterdam, graduated in Bachelor of Business Administration. I lived there for over 10 years where I met lots of people from different places and background. Then I got married and moved to UK.
What are the challenges of working here?
- Getting to know the people you are working with. I have to remember lots of names either operation leads, doctors, pharmacists, marshals, receptionist, paramedics, health assistants, security staff and all people involved in the clinic. To have a good team working well together we have to know each other names, get to know each other a bit and also getting to know how they like their tea/coffee being served haha!
- Having to have a lot of patience and being open minded. Every person is unique and will always have different opinions, including the patients.
Have you had your vaccine?
I have had both of my vaccines. To all the people out there who are feeling nervous about it, please do not listen / read too much of the news, which may make you more nervous. Please book for yourself to get vaccinated as soon as possible. Protect yourself and the people around you!